Refund policy

Returns & Refunds

Each Lifetime Threads item is made to order especially for you. Because our products are produced on demand, we generally cannot accept returns or exchanges due to ordering the wrong size or color, or because of a change of mind.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery. Include your order number and clear photos showing the issue. We will review the claim and, when approved, arrange a replacement or refund at no additional cost.

Sizing

Please review the size chart provided on the product page before ordering. Because each item is made specifically for your order, we cannot offer exchanges for an incorrectly selected size.

Order Changes & Cancellations

Orders are sent into production shortly after they are placed. If you need to change or cancel an order, contact us as soon as possible. Once an order has entered production, we may be unable to change or cancel it.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Need Help?

If there is a problem with your order, please contact Lifetime Threads through the contact information provided on our website. We want to make sure legitimate order issues are handled promptly and fairly.